Privacy Policy & Security

The website www.frikly.com is a service offered by Malu Technologies Pvt. Ltd. Their registered office is located at 3rd Floor, Above Malu Plywood, Central Avenue Road, Telephone Exchange Square, Nagpur – 440008, Maharashtra, India. Malu Technologies Pvt. Ltd. and its subsidiaries, and affiliates (collectively, "Frikly" or "we" or "us”) understand your privacy concerns.

'Frikly' is dedicated to providing a seamless, and secure shopping experience for its customers by ensuring the security of their personal information.

While certain personal information is needed for us to acquire, we appreciate the trust that our customers and guests have in us. We also understand the concerns of our customers and visitors regarding their personal information. So, here we have outlined all possible concerns you may have regarding our privacy policies.

This “Privacy Policy” outlines the amount of personal information we gather, save, manage, and use, and the choices you have about how we acquire, handle and disclose it. We also highlight the majors we take to safeguard the information and how you can get in touch with us if you have any questions about our privacy practices.

The Nature of the Data we Collect

In order to fulfill your requests, we simply require basic information such as your name, phone number, email address, and mailing address. When you make a purchase or sign up for our email alerts, we collect all of this information. Other sensitive information, such as your debit or credit card number, is only requested after you complete the purchase. To provide the highest level of security and protection, it is done using highly encrypted protocols.

Our Cookie Policy

We use cookies to track site traffic, enhance the quality of content, and provide our customers with a more seamless and customized shopping experience. The types of cookies we gather are as follows:

1. Functionality Cookies: It enables you to navigate the site and take advantage of its features.
2. Analytics Cookies: It enables us to monitor, analyze and evaluate how our customers and visitors are engaging with the site. This tracked data helps us to enhance its performance and the user experience.
3. Customer Preferences Cookies: This allows us to remember your preferences, such as language, location, age, or ethnicity to provide you with a specifically suited experience.
4. Targeting or Advertising Cookies: This enables us to display digital adverts that are relevant to you. These cookies also help us track the performance of our marketing strategies. We use cookies to assist us in identifying and retargeting people who might be interested in our products.

Why do we need your personal information?

The primary reason for gathering this information is to complete your purchase, ship it, and provide customer service. This allows us to provide clients with a personalized shopping experience as well as notify them of changes such as special offers, products, facilities, and initiatives. Furthermore, we can improve our services, web content, accessibility, and offerings by utilizing this data.

Who will we share your information with?

Frikly never uses, sells, rents, or shares the data we collect from our customers with anyone other than our sellers and interior/architect experts to complete the process of your purchase. We take all necessary majors to prevent the Personal Information submitted by Users from being misused.

We will take reasonable commercial measures to guarantee that the third parties and agents we hire for the Website are obliged by a non-disclosure agreement concerning the Processing Of personal data submitted by Users and will only use it for the Website. Furthermore, we also share your information with third party service providers such as communication messages, emails providers.

Likewise, we consolidate our users' previous transactions' data, including product descriptions, order dates, payment methods, transaction history, and so on.

How do we safeguard your information?

We are committed to giving our customers a pleasant and safe shopping experience, which is why we adhere to, respect, and maintain their right to privacy by using a secure socket layer (SSL) technology to ensure that information is transmitted securely from your device to our servers.

Furthermore, only those employees and third parties who require access to your information to complete their jobs are given access to keep all your data and sensitive information perfectly confidential.

Unfortunately, information transfer via the Internet is not entirely secure. Although we cannot guarantee the complete security of your personal information while it is submitted to our site, we make every effort to secure it. We feel the safeguards we've put in place limit the risk of security issues to a level that's appropriate for the data we're dealing with.

Link to Other Websites

We offer links to the various websites for your convenience. These sites might have their privacy policies, which you should consider while visiting these websites. 'Frikly' is not responsible for any mishaps that occur as a result of your visit and submission of personal information on these sites.

Business Transfer

In the case of a merger, acquisition, restructuring, or transfer of funds, Platform may trade, transfer, or share any of its assets, including your Personal Information. If such a situation occurs, we will make sure that the Personal Information that has been submitted through the Website is maintained and used by the transferee per this Privacy Policy.

How can you contact us if you have any questions or concerns about our privacy policy?

We love to hear from our customers. If you have a query or doubt, please feel free to share, ask and inquire about any concerns regarding our privacy policies. You can contact us through our official email at [email protected] and call +91-8600011431.

Updates to the Privacy Policy

This Privacy Policy may be periodically updated due to the changing nature of the methods in which we handle your info. The updated Privacy Policy will be applicable as soon as it is posted.

In case we change something that is hampering or affecting your information, we will notify you via the site, the app, email, or other means of contact. We suggest you visit this page periodically to get the most up-to-date information on our privacy policies.

The Frikly’s Approach to Security

Frikly is dedicated to protecting your personal and order-related information. We employ the greatest security standards to ensure that our clients' online transactions are secure.

We've always prioritized your privacy and safety. As the data controller, Frikly is responsible for the security of your data and has committed to using powerful firewall technology during the order process.

Respecting Your Privacy

While collecting your information is necessary to handle your access to the site and make it secure for each user of the platform, we respect our customers' privacy and appreciate the trust they place in us regarding their data.

This section of the website describes the amount of information we collect, save, manage, and utilize, as well as the options you have for how we collect, protect, and share it. We also emphasize the primary precautions we take to protect the information and how you can contact us if you have any queries about our security policies.

We want you to take a few moments to read thoroughly about our data security practices and to support you.

Type of Information We Collect

We collect some basic information about you such as your name, email address, phone number, permanent address, and postal address (if any).

We will only ask for your credit card number, name of cardholder, date of expiration, and CVV or any other sensitive information only if you proceed with the purchase.

We will gather information about sign-in and login, IP address, system software, browsing language, browsing country or region, date, and time of the request.

To improve your shopping experience, we track your preferences or records of your previous purchases also. We may also gather your info about age, gender, for survey purposes in order to elevate our sales. We also gather info about the products you added to cart, browsed, opened but not added to cart, if you didn't make the purchase.

How We Share It

We operate the business with integrity, thus we only collect personal data from our users or customers in order to provide the best products and services at Frikly.com. The crucial security practices are given below:

The platform is a medium for individuals to sell, and buy. Please note that we share your info with third-party vendors, sellers, communication partners and delivery service providers in order to complete the purchase.

We consolidate our users' previous transactions' data, including product descriptions, order dates, payment methods, transaction history, and so on.

We take reasonable commercial precautions to ensure that the third parties and agents we use for the website are bound by a non-disclosure agreement on the processing of personal data given by users and will only use it for the website.

In the case of a merger or transfer of funds, the platform may transfer, or share any of its assets, including your Personal Information.

Cookie Policy

Frikly uses cookies to collect browsing information in order to track site traffic and improve content quality, which will eventually help to optimize your purchase experience. Cookies don't save your PII (personally identifying information), however, you can change the cookie settings to suit your preferences while entering the site. By using the website, we believe you have agreed to the cookie policy.

More Information

If you have a query or doubt, please feel free to share, ask and inquire about any concerns regarding our terms and services.

Contact Email Address: [email protected]

Call/WhatsApp us via our Contact Helpline: +91-8600011431

Shipping Policies

• Frikly works with a number of delivery partners to fulfill orders across India.
• On most of the products purchased on Frikly, we offer free shipping.
• Shipping costs are computed automatically during the purchase process. During checkout, you will see all available delivery options for your specified address. Please select the most appropriate shipping method.
• We ship throughout India. However, there can be situations when products can not be delivered to some places, which can be due to any unexpected reasons. In such circumstances, we shall notify the order's designated contact person. We will reimburse the entire price for such orders.
• Orders are shipped the following business day. You will receive a SMS and WhatsApp message with your tracking information and shipping information once the order is shipped. Please keep in mind that orders cannot be cancelled or modified once placed.
• An order placed once cannot be cancelled, replaced, returned or refunded until after delivery and for valid reasons as mentioned.
• The estimated delivery date will be shared with you at time of placing order, which can be delayed in extreme conditions.
• For more information, please write an email to [email protected]. You may also call or WhatsApp us at +91-8600011431.

Delivery Time:

The majority of our shipping is handled by different shipping partners. Standard shipping usually takes 4-5 business days.

In some cases, delivery can take longer than usual because of bulky and fragile items. Taking utmost care of your products is our priority.

Return & Cancellation Policy

• Most products purchased from Frikly are returnable within the mentioned return period. They are marked in the product description column as eligible for return within 5 days of delivery.
• Only products explicitly marked “returnable” on the product description page are eligible for return.
• Frikly offers a free return for most of its products.
• If the product you have ordered doesn’t suit your requirement, you can easily return it without paying any extra fee.
• An order placed once cannot be cancelled, replaced, returned or refunded until after delivery and for valid reasons as mentioned.
• For a smooth return pick-up, please keep the product in its original condition, including the user manual, warranty or guarantee cards, and original accessories in manufacturer packaging.
• While processing return requests, you can either claim a refund for your product or you can replace it.

Eligibility for Return

1. Damaged product received
2. Product has a missing accessory or part
3. Product is not functioning properly.
4. The product is not similar to what has been shown on the platform.

Procedure to Return a Product

1. Contact our customer service team via email [email protected]. You may also call or WhatsApp us at +91-8600011431.
2. Mention reasons for returning the product.
3. Send a detailed video from the time of delivery – include unboxing of product and showing its condition. This helps us in appropriate assessment of product condition.
4. You will receive a notification if your return request has been accepted.
5. Once your return request has been accepted, you will receive a return pickup tracking number.
6. We will pick the product from you and deliver it to our warehouse for product verification.
7. After successful verification, we will deliver the new product. Please note that it will take 8-10 business days from the day you have requested a replacement of your product.

Refund Policy

• A refund can be made only after the return request is accepted, and the product reaches our warehouse in the same condition as it was delivered to you. To make a refund request, contact our customer service through [email protected] or call/WhatsApp on +91-8600011431.
• Refunds will never be processed in cash.
• If the order placed is not in stock, the amount paid by you will be refunded.
• You need to add your bank account details while requesting a refund.
• In case of failure of payment through gateways, reach out to respective banks.
• Refunds can not be processed to third-party bank accounts. The account owner's name should be matched with the name of Frikly's account holder.
• In case the standard timeline of 8 days has passed, and you have still not received your refund, please contact your credit or debit card provider or bank for more information. 

Replacement Policy

• Most products purchased from Frikly are replaceable within the mentioned return period. They are marked in the product description column as eligible for replacement within 3 days of delivery.
• Frikly offers a free replacement for most of its products.
• For a smooth replacement pick-up, please keep the product in its original condition, including the user manual, warranty or guarantee cards, and original accessories in manufacturer packaging.
• Replacements will not be available for special or limited edition items.
• Items purchased at a discount during specific promotions or offers are not eligible for replacement or refund.
• Replacement can only take place if we have the same product in stock with the same specifications.
• If a similar product is not available in stock, we will refund the amount paid by you in your bank account.
• We strive to present the highest quality photographs of our items, but they may differ from the actual product in some instances; however, we suggest you to please check the description of the product carefully.
• Some products are manufactured in batches and their colour and texture may vary if bought separately, therefore we recommend that you buy products as per requirement at once.

Eligibility for Replacement

1. Damaged and/or defective product received
2. Product has a missing accessory or part
3. Product is not functioning properly
4. Product is not similar to what has been shown on the platform.

Procedure for Replacement

1. Contact our customer service team via email [email protected]. You may also call or WhatsApp us at +91-8600011431.
2. Mention reasons for the product replacement.
3. Send a detailed video from the time of delivery – include unboxing of product and showing its condition. This helps us in appropriate assessment of product condition.
4. You will receive a notification if your replacement request has been accepted.
5. Once your replacement request has been accepted, you will receive a return pickup tracking number.
6. We will pick the product from you and deliver it to our warehouse for product verification.
7. After successful verification, we will deliver the new product. Please note that it will take 8-10 business days from the day you have requested a replacement of your product.