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LAST UPDATED: 2ND OCTOBER 2023

Terms & Conditions

The Information Technology Act of 2000 and its underlying rules, as well as the amended parts dealing with electronic records under other Indian laws, were used to construct this document digitally.

User Agreement

Frikly.com is a service offered by Malu Technologies Pvt. Ltd. Malu Technologies Pvt. Ltd and its subsidiaries, and affiliates are collectively referred to as “Frikly” or “we” or “us”. Your use of this site and affiliated services and features are subject to your compliance with these Terms of Service.

It is suggested to read these Terms of service thoroughly before using the site, since they are a legal contract between our users and Frikly.

By agreeing to our terms and conditions, and privacy policy mentioned, you are confirming that you are able and lawfully qualified to accept and adhere to these Terms of Use while using our site. If you do not agree to our terms and conditions, or if you are not legally permitted to grant your consent, you may not use this site. Please be aware that these Terms of Service contain clauses that regulate the settlement of disputes between Frikly and you, such as arbitral proceedings, jury trials, and civil lawsuit agreements, each of which affects your rights.

Amendments to the User Agreement

The platform reserves the right to change, update and replace this User Agreement at any time by publishing a revised version on the site. The new version will be immediately in effect as soon as it is published on the Website.

We recommend you visit this page periodically to get the latest updates about changes or revisions to the terms and conditions featured in this User Agreement.

Important Disclaimers:

The below disclaimers are essential in defining any relationship between You and the platform in relation to Your use of the Website and any platform services provided on the Website:

  • Platform and its vendors, associates, and service providers provide the services without any explicit, implicit, or legal warranty or condition, and expressly deny any implied warranties of title, and merchantability. You clearly acknowledge that your use of the site is solely at your own risk.
  • You are solely responsible for the quality of the product-related declarations presented on the platform.
  • The platform, its service providers, and technology partners make no representations or warranties regarding the accuracy, validity, or promptness of any subject or descriptions provided by Merchants for their products in accordance with the Legal Metrology (Packaged Commodities) Rules, 2011.
  • The website is a medium for individuals to sell, buy and complete their transactions. The platform does not regulate any transaction between website users. There is no guarantee, warranty, or assurance that the Platform will meet any requirements or give any assurance regarding the goods or services sold, the behaviour of users, or that any user will complete the transaction or act prudently.
  • In your use of the platform, you acknowledge that third parties provide the platform with the facilities to collect, arrange, and organize the information you provide online. These third parties may process your data in jurisdictions that do not have any laws governing data protection or privacy.
  • It is also understood that the platform makes no representations, guarantees, or warranties regarding the privacy practices of third-party service providers, and that the platform shall not be responsible for any misconduct, fraud, or negligence of such third parties.

This document's disclaimers are taken in addition to others in this User Agreement.

Electronic Communications

By sending email, sharing information, or communicating with service providers, you acknowledge and agree that you are communicating with the website as well as other registered users and visitors, and that you consent to receiving communications from the website, platform, and all other Registered Users and Visitors. 

By accepting this User Agreement, You explicitly consent to be governed by various platform policies as given in various hyperlinks on the Website.

Membership Benefits

Being a registered user adds multiple advantages to enhance your shopping experience. As a registered member of Frikly, your location, email address, and other shipping information are automatically saved in the “My Account” portal of the site, which is only accessible to you.

By entering your User ID and OTP into the “My Account” section, you can view all of your orders. Using the “My Wishlist” option, you can save things you're interested in for a swift purchase.

Furthermore, if you are willing to receive our email newsletters, new additions to the Website by different vendors, as well as promotional strategies, will be e-mailed to you on a regular basis.

Your Account and Registration Obligations

When you are a registered user, you are solely responsible for keeping your user ID and password confidential. Furthermore, you are liable for any actions taken with your user ID and password.

You certify that the information you provide on the Website registration form or as a visitor or user of a third-party site is authentic, correct, updated, and complete.

The platform will indefinitely halt, eliminate, or restrict access to your membership to the Official site if you provide misinformation, misleading, outdated, or inadequate information, or if it has reasonable grounds to suspect it is incorrect or conflicts with the User Agreement.

Service Fees and Taxes

Registration and use of the Website are both free. The platform, on the other hand, handles order fulfillment through a variety of third-party partners, for which it may charge a small fee. Also, You are obliged to pay all costs related to the use of the Website, as well as any and all applicable taxes, levies, cesses, and so on.

Use of the Website

You are aware and acknowledge that the platform solely offers services to authorized registered users and visitors to the website.

All advertised/listed things, and their contents, are promoted by either registered users or third-party content. The platform neither generates nor initiates the transfer, nor does it choose or modify the content contained in the transmission. Third-party user-generated content is not under the platform's control.

You accept, acknowledge, and affirm that your use of the website will be regulated strictly by the following obligatory principles:

You are entirely responsible for Your Information, and the platform and website serve simply as a passive medium for Your Information's online circulation and publication. You may not retain, publish, post, edit, transfer, modify, or share info or items that:

  • Do not belong to you
  • are harmful in any way and jeopardize the security and rights of other individuals, or promote anything that is illegal by any means.
  • Clearly violates any copyright or other ownership rights, or on a third party's trade secrets, publicity, or is deceptive or comprises the sale of fake or stolen merchandise.
  • Contains malware software or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource that may damage, or interfere with any system, data, or personal information.
  • You must not, explicitly or implicitly, attempt to buy or sell any item whose trading is illegal or restricted in any way under the provisions of any applicable law.

Platform for Communication

  • We will take reasonable commercial measures to guarantee that the third parties and agents we hire for the Website are obliged by a non-disclosure agreement concerning the processing Of personal data submitted by Users and will only use it for the Website. In case the User specifically requests sharing the information with the delivery services provider, then we can provide this service through our in-house staff.
  • The platform is not obligated for failure or infringement of any contract between users. The platform does not ensure that users will perform or complete any transaction committed on the website. The platform is not compelled to arbitrate any dispute between users.
  • The platform does not offer any warranty or guarantee on the features (such as durability, and quality) of the products or services offered to be sold, or bought on the website. The platform holds no responsibility for any inaccuracies or misinformation on behalf of third parties.
  • The platform has no responsibility for poor or untimely service performance, or for damages or delays caused by items that are out of stock or unavailable.

Privacy

  • We recommend you to read our Privacy Policies, which are incorporated in this site as it governs your use of the sites.
  • Frikly prioritizes information security. To protect the information, we have put in place sufficient physical, technical, and managerial safeguards. Frikly does, however, reserve the right to provide any information that it believes is essential to comply with any applicable legislation or governmental request at any time.
  • For further information, please visit our privacy policy page.

Breach

If the platform deems your actions to put the platform, other users, or you in legal jeopardy, it might remove your information, end your listing, suspend your membership, and disable your access to the Website.

The platform has the right to reinstate suspended users at any moment. The platform owns the right to collect any debt owed to the platform and to take strong legal action against you.

General

  • You acknowledge that your information (excluding credit card information) may be transmitted, which may include (a) network transfers and (b) modifications to meet and adjust to the technical specifications of such networks or devices.
  • Credit card information is always encrypted when it is sent over a network.
  • We reserve the right to refuse service to anybody for any reason at any time.
  • You agree not to copy, replicate, alter, sell, or exploit any element of the platform without our express written authorization.
  • None of the User Agreement's contents shall be understood as constituting a partnership between you and the platform, and You shall have no capacity to bind the platform in whatsoever manner, and the platform shall have no capacity to bind You in any way. All platform services will be delivered on a principal-to-principal basis by independent contractors.
  • If any term of the User Agreement is found to be defective or invalid for any reason, that term is considered severable and has no influence on the legality of the remaining provisions of the User Agreement.
  • Without your prior approval, the platform may transfer, assign its responsibilities or terminate this Agreement at its sole discretion. Platform, on the other hand, may alert You in advance of any such acts.

Governing Law

The terms and conditions set forth in this agreement, as well as your use of the site and platform, will be governed and interpreted in accordance with Indian law.

Arbitration

In the event of a dispute between you and the platform, while using the website and the platform, the dispute will be referred to an arbitrator, the Platform will identify a neutral third party to handle all security issues related to whether the User Agreement and all of its terms and policies are authentic and executed.

E-Coupons

The following terms and conditions apply to any E-Coupons used throughout the website and should be considered in conjunction with the existing Terms of Use and other rules, as indicated on our website www.frikly.com and as needed from time to time.

  • E-Coupons shall not be utilized by registered users who are legally prohibited from using E-Coupons.
  • Each E-Coupon is a reward given by platform sellers to registered customers. As a result, it's not a grievance about the platform.
  • If a registered user is found to be in breach of the Terms of Service, the platform reserves the right to revoke an E-Coupon.
  • E-Coupons can only be used once on purchases made through the website and on listings that accept E-Coupons.
  • When using the E-Coupon, the user must pay the difference between the item's purchase price and the price of the E-Coupon.
  • An E-Coupon has no monetary value and cannot be shared, negotiated, sold, or redeemed for cash. E-coupons will not be accepted with any other discounts or special offers available on the website.
  • To take advantage of the e-coupons connected with your User ID, you must be a Frikly.com registered user.
  • Frikly reserves the authority to decide whether a customer is qualified to use an E-Coupon for the order placed at its exclusive authority.
  • Several products and Gift Cards are excluded from the offer.
  • Frikly holds the right, at its absolute discretion, to adjust the terms and conditions of any E-Coupons offers provided at any time.
  • Any business-to-business orders placed during this campaign will be cancelled. Frikly's decision will be legal and enforceable in this situation.

Cancellation Policy

On Frikly, we make it simple for our consumers to buy products and have them delivered in the shortest time possible. If you change your mind after ordering, you can cancel your order provided it is not shipped from our warehouse.

Once the order has been shipped, it cannot be cancelled. In case the order has not been shipped, we will refund the amount paid by you after deducting any payment gateway charges that we have incurred.

Contact Information

If you have a query or doubt, please feel free to share, ask and inquire about any concerns regarding our terms and services.

Contact Email Address: [email protected]

Call/WhatsApp us via our Contact Helpline: +91-8600011431

LAST UPDATED: 2ND OCTOBER 2023

Privacy Policy & Security

The website www.frikly.com is a service offered by Malu Technologies Pvt. Ltd. Their registered office is located at 3rd Floor, Above Malu Plywood, Central Avenue Road, Telephone Exchange Square, Nagpur – 440008, Maharashtra, India. Malu Technologies Pvt. Ltd. and its subsidiaries, and affiliates (collectively, "Frikly" or "we" or "us”) understand your privacy concerns.

'Frikly' is dedicated to providing a seamless, and secure shopping experience for its customers by ensuring the security of their personal information.

While certain personal information is needed for us to acquire, we appreciate the trust that our customers and guests have in us. We also understand the concerns of our customers and visitors regarding their personal information. So, here we have outlined all possible concerns you may have regarding our privacy policies.

This “Privacy Policy” outlines the amount of personal information we gather, save, manage, and use, and the choices you have about how we acquire, handle and disclose it. We also highlight the majors we take to safeguard the information and how you can get in touch with us if you have any questions about our privacy practices.

The Nature of the Data we Collect

In order to fulfill your requests, we simply require basic information such as your name, phone number, email address, and mailing address. When you make a purchase or sign up for our email alerts, we collect all of this information. Other sensitive information, such as your debit or credit card number, is only requested after you complete the purchase. To provide the highest level of security and protection, it is done using highly encrypted protocols.

Our Cookie Policy

We use cookies to track site traffic, enhance the quality of content, and provide our customers with a more seamless and customized shopping experience. The types of cookies we gather are as follows:

  1. Functionality Cookies: It enables you to navigate the site and take advantage of its features.
  2. Analytics Cookies: It enables us to monitor, analyze and evaluate how our customers and visitors are engaging with the site. This tracked data helps us to enhance its performance and the user experience.
  3. Customer Preferences Cookies: This allows us to remember your preferences, such as language, location, age, or ethnicity to provide you with a specifically suited experience.
  4. Targeting or Advertising Cookies: This enables us to display digital adverts that are relevant to you. These cookies also help us track the performance of our marketing strategies. We use cookies to assist us in identifying and retargeting people who might be interested in our products.

Why do we need your personal information?

The primary reason for gathering this information is to complete your purchase, ship it, and provide customer service. This allows us to provide clients with a personalized shopping experience as well as notify them of changes such as special offers, products, facilities, and initiatives. Furthermore, we can improve our services, web content, accessibility, and offerings by utilizing this data.

Who will we share your information with?

Frikly never uses, sells, rents, or shares the data we collect from our customers with anyone other than our sellers and interior/architect experts to complete the process of your purchase. We take all necessary majors to prevent the Personal Information submitted by Users from being misused.

We will take reasonable commercial measures to guarantee that the third parties and agents we hire for the Website are obliged by a non-disclosure agreement concerning the Processing Of personal data submitted by Users and will only use it for the Website. Furthermore, we also share your information with third party service providers such as communication messages, emails providers.

Likewise, we consolidate our users' previous transactions' data, including product descriptions, order dates, payment methods, transaction history, and so on.

How do we safeguard your information?

We are committed to giving our customers a pleasant and safe shopping experience, which is why we adhere to, respect, and maintain their right to privacy by using a secure socket layer (SSL) technology to ensure that information is transmitted securely from your device to our servers.

Furthermore, only those employees and third parties who require access to your information to complete their jobs are given access to keep all your data and sensitive information perfectly confidential.

Unfortunately, information transfer via the Internet is not entirely secure. Although we cannot guarantee the complete security of your personal information while it is submitted to our site, we make every effort to secure it. We feel the safeguards we've put in place limit the risk of security issues to a level that's appropriate for the data we're dealing with.

Link to Other Websites

We offer links to the various websites for your convenience. These sites might have their privacy policies, which you should consider while visiting these websites. 'Frikly' is not responsible for any mishaps that occur as a result of your visit and submission of personal information on these sites.

Business Transfer

In the case of a merger, acquisition, restructuring, or transfer of funds, Platform may trade, transfer, or share any of its assets, including your Personal Information. If such a situation occurs, we will make sure that the Personal Information that has been submitted through the Website is maintained and used by the transferee per this Privacy Policy.

How can you contact us if you have any questions or concerns about our privacy policy?

We love to hear from our customers. If you have a query or doubt, please feel free to share, ask and inquire about any concerns regarding our privacy policies. You can contact us through our official email at [email protected] and call +91-8600011431.

Updates to the Privacy Policy

This Privacy Policy may be periodically updated due to the changing nature of the methods in which we handle your info. The updated Privacy Policy will be applicable as soon as it is posted.

In case we change something that is hampering or affecting your information, we will notify you via the site, the app, email, or other means of contact. We suggest you visit this page periodically to get the most up-to-date information on our privacy policies.

The Frikly’s Approach to Security

Frikly is dedicated to protecting your personal and order-related information. We employ the greatest security standards to ensure that our clients' online transactions are secure.

We've always prioritized your privacy and safety. As the data controller, Frikly is responsible for the security of your data and has committed to using powerful firewall technology during the order process.

Respecting Your Privacy

While collecting your information is necessary to handle your access to the site and make it secure for each user of the platform, we respect our customers' privacy and appreciate the trust they place in us regarding their data.

This section of the website describes the amount of information we collect, save, manage, and utilize, as well as the options you have for how we collect, protect, and share it. We also emphasize the primary precautions we take to protect the information and how you can contact us if you have any queries about our security policies.

We want you to take a few moments to read thoroughly about our data security practices and to support you.

Type of Information We Collect

We collect some basic information about you such as your name, email address, phone number, permanent address, and postal address (if any).

We will only ask for your credit card number, name of cardholder, date of expiration, and CVV or any other sensitive information only if you proceed with the purchase.

We will gather information about sign-in and login, IP address, system software, browsing language, browsing country or region, date, and time of the request.

To improve your shopping experience, we track your preferences or records of your previous purchases also. We may also gather your info about age, gender, for survey purposes in order to elevate our sales. We also gather info about the products you added to cart, browsed, opened but not added to cart, if you didn't make the purchase.

How We Share It

We operate the business with integrity, thus we only collect personal data from our users or customers in order to provide the best products and services at Frikly.com. The crucial security practices are given below:

The platform is a medium for individuals to sell, and buy. Please note that we share your info with third-party vendors, sellers, communication partners and delivery service providers in order to complete the purchase.

We consolidate our users' previous transactions' data, including product descriptions, order dates, payment methods, transaction history, and so on.

We take reasonable commercial precautions to ensure that the third parties and agents we use for the website are bound by a non-disclosure agreement on the processing of personal data given by users and will only use it for the website.

In the case of a merger or transfer of funds, the platform may transfer, or share any of its assets, including your Personal Information.

Cookie Policy

Frikly uses cookies to collect browsing information in order to track site traffic and improve content quality, which will eventually help to optimize your purchase experience. Cookies don't save your PII (personally identifying information), however, you can change the cookie settings to suit your preferences while entering the site. By using the website, we believe you have agreed to the cookie policy.

More Information

If you have a query or doubt, please feel free to share, ask and inquire about any concerns regarding our terms and services.

Contact Email Address: [email protected]

Call/WhatsApp us via our Contact Helpline: +91-8600011431

LAST UPDATED: 2ND OCTOBER 2023

Shipping Policies

  • Frikly works with a number of delivery partners to fulfill orders across India.
  • On most of the products purchased on Frikly, we offer free shipping.
  • Shipping costs are computed automatically during the purchase process. During checkout, you will see all available delivery options for your specified address. Please select the most appropriate shipping method.
  • We ship throughout India. However, there can be situations when products can not be delivered to some places, which can be due to any unexpected reasons. In such circumstances, we shall notify the order's designated contact person. We will reimburse the entire price for such orders.
  • Orders are shipped the following business day. You will receive a SMS and WhatsApp message with your tracking information and shipping information once the order is shipped. Please keep in mind that orders cannot be cancelled or modified once placed.
  • An order placed once cannot be cancelled, replaced, returned or refunded until after delivery and for valid reasons as mentioned.
  • The estimated delivery date will be shared with you at time of placing order, which can be delayed in extreme conditions.
  • For more information, please write an email to [email protected]. You may also call or WhatsApp us at +91-8600011431.

Delivery Time:

The majority of our shipping is handled by different shipping partners. Standard shipping usually takes 4-5 business days.

In some cases, delivery can take longer than usual because of bulky and fragile items. Taking utmost care of your products is our priority.

LAST UPDATED: 2ND OCTOBER 2023

Return & Cancellation Policy

  • Most products purchased from Frikly are returnable within the mentioned return period. They are marked in the product description column as eligible for return within 5 days of delivery.
  • Only products explicitly marked “returnable” on the product description page are eligible for return.
  • Frikly offers a free return for most of its products.
  • If the product you have ordered doesn’t suit your requirement, you can easily return it without paying any extra fee.
  • An order placed once cannot be cancelled, replaced, returned or refunded until after delivery and for valid reasons as mentioned.
  • For a smooth return pick-up, please keep the product in its original condition, including the user manual, warranty or guarantee cards, and original accessories in manufacturer packaging.
  • While processing return requests, you can either claim a refund for your product or you can replace it.

Eligibility for Return

  1. Damaged product received
  2. Product has a missing accessory or part
  3. Product is not functioning properly.
  4. The product is not similar to what has been shown on the platform.

Procedure to Return a Product

  1. Contact our customer service team via email [email protected]. You may also call or WhatsApp us at +91-8600011431.
  2. Mention reasons for returning the product.
  3. Send a detailed video from the time of delivery – include unboxing of product and showing its condition. This helps us in appropriate assessment of product condition.
  4. You will receive a notification if your return request has been accepted.
  5. Once your return request has been accepted, you will receive a return pickup tracking number.
  6. We will pick the product from you and deliver it to our warehouse for product verification.
  7. After successful verification, we will deliver the new product. Please note that it will take 8-10 business days from the day you have requested a replacement of your product.

LAST UPDATED: 2ND OCTOBER 2023

Refund Policy

  • A refund can be made only after the return request is accepted, and the product reaches our warehouse in the same condition as it was delivered to you. To make a refund request, contact our customer service through [email protected] or call/WhatsApp on +91-8600011431.
  • Refunds will never be processed in cash.
  • If the order placed is not in stock, the amount paid by you will be refunded.
  • You need to add your bank account details while requesting a refund.
  • In case of failure of payment through gateways, reach out to respective banks.
  • Refunds can not be processed to third-party bank accounts. The account owner's name should be matched with the name of Frikly's account holder.
  • In case the standard timeline of 8 days has passed, and you have still not received your refund, please contact your credit or debit card provider or bank for more information. 

LAST UPDATED: 2ND OCTOBER 2023

Replacement Policy

  • Most products purchased from Frikly are replaceable within the mentioned return period. They are marked in the product description column as eligible for replacement within 3 days of delivery.
  • Frikly offers a free replacement for most of its products.
  • For a smooth replacement pick-up, please keep the product in its original condition, including the user manual, warranty or guarantee cards, and original accessories in manufacturer packaging.
  • Replacements will not be available for special or limited edition items.
  • Items purchased at a discount during specific promotions or offers are not eligible for replacement or refund.
  • Replacement can only take place if we have the same product in stock with the same specifications.
  • If a similar product is not available in stock, we will refund the amount paid by you in your bank account.
  • We strive to present the highest quality photographs of our items, but they may differ from the actual product in some instances; however, we suggest you to please check the description of the product carefully.
  • Some products are manufactured in batches and their colour and texture may vary if bought separately, therefore we recommend that you buy products as per requirement at once.

Eligibility for Replacement

  1. Damaged and/or defective product received
  2. Product has a missing accessory or part
  3. Product is not functioning properly
  4. Product is not similar to what has been shown on the platform.

Procedure for Replacement

  1. Contact our customer service team via email [email protected]. You may also call or WhatsApp us at +91-8600011431.
  2. Mention reasons for the product replacement.
  3. Send a detailed video from the time of delivery – include unboxing of product and showing its condition. This helps us in appropriate assessment of product condition.
  4. You will receive a notification if your replacement request has been accepted.
  5. Once your replacement request has been accepted, you will receive a return pickup tracking number.
  6. We will pick the product from you and deliver it to our warehouse for product verification.
  7. After successful verification, we will deliver the new product. Please note that it will take 8-10 business days from the day you have requested a replacement of your product.
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