Frikly FAQs - Frequently Asked Questions about Products, Returns and Replacements

Time taken for delivery depends on your pin code but usually it takes 4-5 working days to get the order delivered to your doorstep. For orders placed at our experience center it take 2 to 3 working days for delivery.

You can place orders by adding them to your cart. You may also place an order by reaching out to us on WhatsApp or call us at +91-8600011431. Our customer service will guide you. You can also place order by visiting our experience store in Jay nagar, Bangalore and Jubilee Hills, Hyderabad.

We have a refund policy in case you receive damaged and defective products, wrong products or products in less quantity.

We accept payments through UPI, Cash-on-Delivery, Net-Banking, Credit/Debit Cards, and Mobile Wallets.

No. As a preventive measure against fake and scam orders, we charge 50% of the payment in advance. The rest could be paid on delivery.

After placing an order, you will receive a link on your WhatsApp. You can track your order in real time through this link.

Yes, we do charge for shipping depending on your order quantity and pincode.

Replacements are available on certain products marked as eligible for “48 hours Replacement” under product description. Read Full Replacement Policy

We have a return & replacement policy in case you receive damaged, defective, and/or faulty products. Please ensure you take a detailed video from the time of delivery until complete unboxing of the product to be eligible for replacement.

Such issues may be caused due to payment gateway failure. Please contact us through WhatsApp or call us at +91-8600011431 for further assistance.

We understand the importance of trust when it comes to online shopping. Frikly meets all licensure requirements and industry standard security measures. It is backed by Niraj Shah – the CEO and CO-Founder of Wayfair, a leading e-commerce platform based in the US, that specializes in selling furniture and home goods. Read more about us.

Under rare conditions, the product might be out of stock. You will be notified for the same. If your payment has been made, we will send you a refund.

Yes, we have offline experience stores located in Jayanagar, Bangalore, and Jubilee Hills, Hyderabad.

The amount to be paid in advance can be negotiated depending on your order size. Please understand that advance payments are to ensure the validity of orders; it is a measure against scam and fake orders.

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What is the estimated time of delivery ?

How to place an order?

What is the Refund/Return policy?

What payment methods are available with us?

Can I pay the full amount through COD?

How do I track my order?

Are there any shipping charges?

Do we provide exchanges or replacements?

What if I receive damaged/faulty products?

What to do if my money was deducted, but the order didn’t get placed?

Why should you trust Frikly?

What if my product’s stock is not available?

Does Frikly have offline stores?

What if I want to place an order but don’t want to pay 50% in advance?

Frikly Experience Centers

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